Cole the service advisor was great from the beginning to the end. Love the location and the building. In and out for oil change very quickly. Thanks for the service and nice to know I have options for service here Music City Mitsubishi.

Awesome people to work with. This was the smoothest and fastest transaction I have ever had with any dealership. Highly recommended!

This is the first dealership I have ever worked with when it comes to maintenance or parts for my vehicle. I live in a small town two hours away from Music City Mitsubishi, where I spent entirely too much money at multiple small businesses trying to solve an issue with my vehicle. They were a couple of minor maintenance concerns going on with my 2014 outlander and none of the local mechanics could seem to identify and resolve the issue. This led me to the most thoughtful service team over at Music City Mitsubishi. A few reasons why I was beyond satisfied with their service team: 1. I was treated as a normal customer, not as a stereotype of young woman, Meaning, I was fully listened to, when stating my concerns and the things I had already identified on the vehicle. 2. The team was timely and kept me updated through text and phone calls during the appointment. They prioritized my needs and took into consideration the distance I had traveled for their services. 3. They actually drove my vehicle multiple times to ensure the work was correctly finished. I can see when the vehicle is actually test driven because the keys have an AirTag attached. 4. THE ACTUAL WORK DONE: This team insured, my problem would be fixed before leaving Nashville, and it was! In addition, they identified recalls and fixed them while I was there. Might I add, my vehicle has 230,000+ miles on it, and the team still treated it with the importance of a brand new purchase. I really appreciated their attention and care in the services they provided. 5. Especially, I have Logan in the service department to thank for helping me navigate this experience and ultimately ensuring I left the dealership fully satisfied and in a safe vehicle. After all the wonderful work they did, they even helped me out with the price by working out some awesome discounts. My whole visit came out to a fraction of the expected cost. 6. THIS WAS SPECIAL: Logan wrote a detailed report that clearly demonstrated how the local mechanic, who I used weeks before for a brake service, had caused a problem and failed to correct it upon secondary inspection. Logan’s remarks in the service documentation resulted in the local mechanic refunding 50% of the money he charged me. Overall, I have to thank the team at Music City Mitsubishi for providing me with such outstanding customer service and professional competence throughout this process. Y’all rock 🤘🏼

Had my Mirage serviced today and I could not be more pleased with this dealership! Cole and Lee were awesome at every part of the process, got my vehicle in quickly and did excellent work, they were both courteous and even made sure any promotions I had were taken care of. Thank you guys for being nice to work with, that really goes a long way.

Pros: Attentive to customers. Cons: They said they would touch up the small nicks on the body of the car we bought, but they didn't; They did not reimburse us for the gas we had to buy after they said they would fill up the car before we drove it home; The drive-out tag was not placed on the car until we brought it to their attention, right before we left the lot with the car. -William Robinson

People at music city Mitsubishi were very friendly and eager to find solutions to solve my problems. They worked with my previous dealership from out of state to back up a warranty.

Great attitude, no pressure. They understood I need to take time. Matt was a chill rep that made me feel comfortable. Shawn closed the deal made it personal for me made it was making the right decision. And Brad Holman made the finance happen, weighed my options, looked at the future prospects rather then just getting me in a car now! Super appreciative of the time and care these 3 give to a consumer, their product, and their company!

TOP TIER organization! The Owner Brad is second to none!

Jehermie was the best. We had a great experience. This is our 2nd outlander sport. We highly recommend MCM.

Always a pleasure doing business here. We have called last minute the past 2 years while traveling requesting an oil change per our warranty. The service center has fit us in. Everyone we encountered who works here was so nice and friendly, in addition to being accommodating.

Great experience

Always a pleasure working with Cole and the service team. Incredibly pleasant!

Absolutely a 5-star experience from start to finish! Matt and Shawn and the whole team was professional, knowledgeable, and never made me feel pressured. They made the entire car-buying process smooth, and easy. Communication was great, pricing was transparent, and they truly went ABOVE and BEYOND to make sure my situation worked for me and my family. I highly recommend this dealership to anyone looking for excellent customer service and a stress-free experience! Truly grateful and blessed to have worked with them!

Cole was really chill and informative helping me with my car.

Pues muy bien exelente trato con las personas muy amables lo recomiendo

Jerhaime and Drew were amazing excellent customer service I didn’t think I would walk out in a brand new SUV but I did!

The attention is pretty good

This has to be the best dealership in Middle TN. The General Manager Justin has a great team that always puts their customers first. Being a long time Mitsubishi owner (2001), I've experienced different dealerships over the years but they are far and beyond the best. From their Service Department with Logan to their Sales Team with Emely and Mr J. to the finance master Matt B. This is an awesome Team and me and my Wife had a great experience. The communication was awesome and they were a team that listened and walked us through the process every step of the way. They are phenomenal and I plan on referring them to friends and family. Thank You all for your help in assisting me and my Wife in new vehicles.

Love my Mitsubishi, went for my oil change, I was in an out, staff was wondering

Super fast service with very little wait time. Service staff very friendly and professional. Didn't try to rip me off like other places!